An extensive company history can be an asset for brand awareness, competitiveness and reputation. However, these same marketplace advantages can become a challenge when trying to change or create a new company culture.
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Prioritising communication in a challenging customer-facing environment
Being on the front line in a customer service role can be deeply rewarding, but it can also be challenging, especially for those who are in the unenviable position of having to call customers and ask them to settle their overdue accounts.
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Five soft skills to future-proof your people
Managing director of training company Innovate Learn speaks with Manufacturers’ Monthly about five important soft skills of employees to succeed.
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