Being on the front line in a customer service role can be deeply rewarding, but it can also be challenging, especially for those who are in the unenviable position of having to call customers and ask them to settle their overdue accounts.
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Adopting a philosophy of customer centricity
Manufacturers’ Monthly speaks with Bylaser managing director, Michael Traynor, about the importance of putting the customer first.
When Michael Traynor took over Bylaser in November 2019, he
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Why ISO matters: Bringing quality and trust into the supply chain
Caroline Tung speaks to printer manufacturer Lexmark and ISO consultancy Anitech about protecting IP and quality management for maintaining strong supply chains.
Printers typically sit
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Taking a chance: the changing face of manufacturing
Putting the customer at the centre of manufacturing processes has been a change that Amber Burdett-Dow has been happy to lead. Manufacturers’ Monthly reports.
Reflecting back
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