customer service

Caroline Tung speaks to printer manufacturer Lexmark and ISO consultancy Anitech about protecting IP and quality management for maintaining strong supply chains. Printers typically sit quietly within an organisation, but the role they play is often central to supporting the core business. With a high volume of data passing through printers each day, they can … Continue reading Why ISO matters: Bringing quality and trust into the supply chain →

Putting the customer at the centre of manufacturing processes has been a change that Amber Burdett-Dow has been happy to lead. Manufacturers’ Monthly reports. Reflecting back on a career in customer service for gas and welding equipment firm BOC, Amber Burdett-Dow remembered her initial confrontation with the stereotypes and assumptions that she and her friends … Continue reading Taking a chance: the changing face of manufacturing →