customer service

Being on the front line in a customer service role can be deeply rewarding, but it can also be challenging, especially for those who are in the unenviable position of having to call customers and ask them to settle their overdue accounts. 

Manufacturers’ Monthly speaks with Bylaser managing director, Michael Traynor, about the importance of putting the customer first. When Michael Traynor took over Bylaser in November 2019, he saw a business that was weighed down by rules and regulations. The previous owners of the metal cutting business had been unwilling to invest. Poor systems and equipment … Continue reading Adopting a philosophy of customer centricity →

Caroline Tung speaks to printer manufacturer Lexmark and ISO consultancy Anitech about protecting IP and quality management for maintaining strong supply chains. Printers typically sit quietly within an organisation, but the role they play is often central to supporting the core business. With a high volume of data passing through printers each day, they can … Continue reading Why ISO matters: Bringing quality and trust into the supply chain →

Putting the customer at the centre of manufacturing processes has been a change that Amber Burdett-Dow has been happy to lead. Manufacturers’ Monthly reports. Reflecting back on a career in customer service for gas and welding equipment firm BOC, Amber Burdett-Dow remembered her initial confrontation with the stereotypes and assumptions that she and her friends … Continue reading Taking a chance: the changing face of manufacturing →