RMIT University launches new Salesforce-based course

RMIT University has launched a new course in collaboration with customer relationship management (CRM) company, Salesforce.

The new CRM Professional with Salesforce course aims to train students for jobs of the future.

According to the 2018 Deloitte Access Economics Report, Australian universities produce fewer than 5,000 technology graduates per year and the International Data Corporation has projected that jobs created in the Salesforce ecosystem will continue to grow, reaching 79,000 in Australia by 2022.

With Salesforce experiencing rapid growth in the Asia Pacific region in particular, this new course aims to meet the demand for qualified skills in the fast-growing CRM category by providing students with the skills to become well-rounded CRM professionals and Salesforce specialists.

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RMIT Online CEO Helen Souness said RMIT was thrilled to work with Salesforce to upskill Australia’s workforce.

“The reality is that Australia’s technology skills gap is widening, and we need to take immediate action if we wish to remain competitive globally in a world that is dominated by digitisation – or we risk falling behind,” said Souness.

Salesforce’s gamified, online learning platform Trailhead will be part of the online learning experience and, upon completion of the course, students will receive an RMIT credential as well as the option to sit the Salesforce administrator exam.

Salesforce APAC general manager and executive vice president Mark Innes said Salesforce was looking forward to working with organisations like RMIT to meet the huge demand for skilling-up new workers across Australia as jobs continued to evolve.

“We’re excited about the careers that students who earn a Salesforce administrator credential can have in Australia’s rapidly growing technology industry. Students can now gain in-demand Salesforce skills and the ability to work at exciting companies in Australia and the world,” he said.