Sullair Australia launches national Customer Response Centre

Sullair Australia has launched a national Customer Response Centre (CRC) to provide customer service and advice regarding compressed-air enquiries.

Based at the company’s headquarters in Dandenong Victoria, the CRC centralises the company’s service scheduling, technical support, sales, customer satisfaction, parts and engineering enquiries through one national phone number.

The CRC expands on the foundations established by the original customer service centre and will be operational by June.

The centre will provide up-to-date customer service, technical support and service bookings. According Sullair Australia, phone lines to the centre will be answered between 7.30am and 7pm Melbourne time, and thereafter, calls will be directed through to a mobile number for the relevant technician in that area, branch or state for emergency after hours service.

The company is also increasing CRC staff numbers to 15 in order to efficiently handle call loads.

Sullair Australia is Australian-based designer and manufacturer of Champion brand industrial rotary screw air compressors and importer of Sullair diesel portable compressor. The company has seven branches nationwide in Perth, Adelaide, Brisbane, Melbourne, Mackay, Sydney and Newcastle.

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