The Australian government department of defence has signed three contracts to deliver information computer technology (ICT) support services to commence transitioning in February 2019.
The support services include ICT service desk operations, integration and coordination of multiple suppliers to bring increased alignment and optimisation of ICT operation, and deskside support for about 100,000 users across more than 450 locations around Australia.
Assistant minister for defence, David Fawcett, said the contracts would provide defence with efficient and economical ICT support services for all staff and personnel at military bases, offices and sites across Australia.
“Defence has been in negotiations with the successful tenderers to ensure that these contracts provide value for money and support military operations and business,” said Fawcett.
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Kinetic IT has been awarded two separate three-year contracts to the total value of $91 million, for the provision of ICT service desk operations and service integration and management (SIAM).
“Kinetic IT will be establishing a regional office in Canberra, creating around 200 jobs across New South Wales and the Australian Capital Territory,” said Fawcett.
Fujitsu Australia has been awarded a contract worth $99 million to deliver national deskside support services for defence over the next three years.
“Fujitsu Australia has a long-standing relationship with defence, with over 600 staff dedicated to defence activities and contracts,” said Fawcett.
Kinetic IT chief executive officer Michael North said the company will be working on behalf of defence to integrate their services and coordinate multiple suppliers to bring increased alignment and optimisation of their IT operations.
Kinetic IT will also transform the ICT support experience for Defence’s 100,000 personnel with a focus on end-user satisfaction.
“The service desk component will manage and streamline a single point of contact for ICT engagements and support the adoption of new technologies across the agency,” said North.
Kinetic IT chief product officer Brett Roberts said the defence deal follows the trending industry demand for organisations that can navigate complex IT environments and tailor solutions that unlock improved business outcomes.
“We invest heavily in our capabilities in SIAM and leading technologies to provide a true alternative in the ICT sector for large enterprises.
“We believe in fostering new talent to drive innovation, we’re proudly Australian owned and passionate about developing local skills and expertise,” said Roberts.