Tech support made easy for oils and lubricant

lubricant

A few years ago, Thomas Higgins decided to start his own business repairing header equipment for the harvest season from his home on Eyre Peninsula in the South Australian grain belt. 

He promoted his business by word of mouth, operating solely on referrals and repeat business. It was not long before he identified some issues with the recommended oils and lubricants on his John Deere headers, finding some components were prematurely failing.

Chris Wheatley, the Agriculture, Food & Beverage Manager at BSC in Adelaide had been supporting Thomas’ business needs for several months and was quick to suggest that Thomas consult with Viva Energy’s, Shell Lubricants Technical Helpdesk Service so that he could better assess his lubrication options. 

“It’s an efficient option,” says Chris. “I felt Thomas would benefit from having that service on hand when he’s out there in the field alone. He can have peace of mind knowing the oils he is using will keep his machines running optimally.” 

When it comes to aftermarket service on his lubricant products, Thomas has come to rely on the Shell Lubricants Helpdesk for quick solutions. 

“Sometimes it’s easier to consult the professionals when it comes to technical advice regarding the selection of optimum oils for specific situations, rather than to do all the research yourself, which would eat into time that would be better spent elsewhere,’ says Thomas. 

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