As organisations seek to improve operational efficiency and
customer engagement, mobile access to ERP systems is becoming standard. Craig
In this age of Bring Your Own Device (BYOD), mobile devices
are affordable, mainstream, reliable, secure, and scalable to run multiple
With the ability to connect to the Internet and download a
wide variety of applications, more and more end users are purchasing mobile
devices for their consumer needs.
Furthermore, we are now able to prove return on investments
from those organisations that have implemented mobile solutions and developed
Mobile user access to ERP and other back office systems has
become a core requirement as organisations seek operational efficiency and
deepening customer engagement.
Without mobile access, system users are disadvantaged by
needing to return to a desktop, often after a job is completed, to enter data
relating to that job and get information about other jobs.
Frequently that information is not entered at all and become
more of a hindrance to user adaption of your ERP investment.
The majority of ERP workers are growing up with the ability
to instantly access information and interact with that information wherever and
whenever. These same users are expecting the same thing with their ERP data and
are making this a requirement.
User pressure to be able to access ERP data is not the only
compelling reason there is to adopt mobile solutions.
We also see influence from companies themselves as mandate
to gain operational efficiencies and providing a competitive differentiation as
Mobile accessibility is identified to be one of the core
drivers of process realignment, improving collaboration and communication and
offering a new channel for products and services to gain these efficiencies and
Studies have shown a year over year increase in demand for
these disciplines to be implemented.
During process realignment, this is driving the requirements
in mobile application for things such as approvals, notifications, business
intelligence, product and contact management and work queue management.
Instead of having to go to a traditional workstation to
access these functions, companies are able to see the benefits of moving this
functionality to a mobile form factor.
Mobile users are quickly able to engage in their day-to-day
activities and work more efficiently.
Working with ERP data on a mobile device, users are able to
provide feedback and make changes to daily issues as they present themselves.
By having these real-time transactions in executive hands,
there is a shorter time to decisions, which helps organisations gain the efficiencies
that are required.
In today’s environment, mobile solutions are seen as core
drivers of organisations pushing to gain operational efficiencies over their
Enterprise mobile apps have become essential enablers of
organisational transformation, by increasing operational efficiency,
accelerating time-to-decision, deepening customer engagement, and streamlining
[Craig Charlton is SVP and general manager, Epicor Software