A confectionery company in NSW had an urgent need for temporary steam production. Steam was the lifeblood for keeping confections in a luscious liquid state, ready to be transformed into sweet treats. Yet, they faced a challenge that could freeze their operations and turn their liquid gold into an unworkable solid.
In the wings waited Atlas Copco Rental, a company not of sugar, but of solutions. Three months prior, Atlas Copco Rental had made their introduction to the customer with a conversation about contingency plans for unforeseen failures.
The confectionery company, intrigued by the care shown from Atlas Copco Rental, began to weave a contingency plan together with them. It was during this meticulous planning that reality struck – a rental need arose unexpectedly.
The confectionery company contacted Atlas Copco Rental advising that there had been an interruption to their gas supply. This was affecting their gas-powered site boilers which had the potential to cause issues. They had a batch of product ready in the production line that needed to stay in a fluid state, or it would cause issues with process equipment and incur large cleaning costs if the product was starting to set. As a major supplier of chocolate products in Australia, any down time caused by loss of production represents a large dollar value in lost revenue.
As more information became available it became clear the normal supply arrangements would not resume for several weeks due to a main line rupture which had occurred under a river which was also affected by a flood.
The response from Atlas Copco Rental was swift and efficient, a testament to their commitment and the robustness of their contingency planning. The steam production continued uninterrupted, ensuring that the confectionery company’s products remained in their perfect, liquid state, ready to bring joy to sweet tooths far and wide.
Unexpected events don’t discriminate, even against the best.
The confectionery company runs a very well-maintained plant, should the gas outage have not occurred it is likely they would not have required any rental equipment for some time. That’s why Atlas Copco Rental offer a comprehensive contingency plan so you can prepare for the unknown.
Call Atlas Copco Rental on 133 420 and secure your peace of mind today.