Hyundai to improve consumer guarantees approach – ACCC

Car manufacturer Hyundai has vowed to strengthen its compliance with consumer guarantee obligations under Australian Consumer Law (ACL).

The Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking following constructive discussions with the South Korean company.

“Through our new car retail market study, we identified industry-wide issues with the way car manufacturers were handling consumer guarantee complaints,” said ACCC chairman, Rod Sims.

“The Australian Consumer Law provides automatic rights to consumers and imposes obligations on manufacturers and dealers that cannot be excluded, restricted or modified.”

Customers have automatic rights under the ACL, regardless of whether a problem with a new car is covered by the manufacturer’s warranty, and may be entitled to a better remedy under the consumer guarantees than a warranty.

The ACCC has called on other car manufacturers to follow Hyundai’s lead by providing similar formal commitments

“Hyundai worked constructively with us and formally committed to improve their systems to comply with consumer guarantees,” Sims continued.

“By putting the consumer law front and centre, Hyundai is seeking to ensure its customers get what they’re legally entitled to when they experience a problem with their vehicle.”