CSIRO’s new app speeds up recovery from work injuries

A new real-time video platform developed by CSIRO’s Data61 is helping hundreds of Australians recover quicker from work injuries through virtual appointments.

Coviu (pronounced co-view) is a new real-time video platform that quickly connects patients with health professionals. The platform is ideal for people in rural and regional Australia who cannot travel for treatment.

Data61, which focuses on data science research and engineering, has partnered with regional health network Health Team Australia (HTA) to deliver affordable, uniformly available video consultation services.

Physiotherapy network Biosymm is an early adopter of the platform. By improving accessibility to professional physiotherapists, Biosymm’s early intervention treatments have reduced claim numbers by half compared to the same period the year prior.

Biosymm has conducted more than 1400 consultations on Coviu since implementing the platform. The company works with major retail, industrial, mining, rail and pharmaceutical clients, many of whom operate in isolated areas across Australia.

In the past 12 months Coviu has grown its base of paying users by 470 per cent and was last month named a winner at SingularityU Summit’s pitch fest.

Biosymm CEO Greg Borman said good injury management came down to expert advice at the right time.

“The majority of work injuries are musculoskeletal in nature, and by using Coviu to connect patients with our physiotherapy team, we can triage them on the spot and provide the right advice at the right time, wherever they’re based,” Mr Borman said.

“The real-time video feature also allows us to guide employers at the end of the consult on what the worker can safely perform at work during their recovery and how best to prevent a recurrence or aggravation.

“We’ve been able to deliver significant returns in workers compensation savings and productivity by ensuring employees receive the timely expert treatment and guidance they need to make a full and swift recovery.”

Biosymm is expecting to assist more than 7000 workers in the 2018/19 financial year, supported by a network of over 300 preferred local providers.