LAPP Express has extensive experience as a leading authorised supplier of electrical and automation products and it now extends its offerings to Australian customers.
LAPP Express Australia offers instant access to thousands of stocked industrial electrical and networking products. LAPP Express stocks more than 5000 high-quality parts and over a million metres of the quality cable from renowned manufacturers such as LAPP Group, Wieland Electric, Moxa Networking and LS.
Operated by ECS (Engineering Computer Services), a New Zealand business who have a history of providing solutions to process and automation engineers for more than 30 years.
The company offers fingertip access to the latest technology innovations for Europe and around the world. For engineers they always need to improve the way they do things; new products are always being developed which can save them time and money. For engineers using this website, it demonstrates with videos some of the latest innovations and gives them new ideas which they might not have seen from traditional suppliers.
With no MOQ’s and ultra-fast delivery, an engineer can get a couple of pieces in for development to really prove the concept before committing to full production. The website also takes all major credit card brands, so there is no need to raise an official purchase order if you just want to try something out quickly.
Knowing the customer
The company’s customer service team are made up of trained electricians and automation engineers who understand customer needs because it is only by employing highly trained engineers with real world experience in the industrial experience, that sound advice be given. Engineers are able to live chat or free phone at any time to speak to the support team about the right products for their application.
On top of that, having enough information before a purchase is important and that is why there is more than adequate product information for each product including technical data sheets, installation instructions and demonstration videos – this makes it easy for an engineer to find and select the right product first time.
Lead time is often critical for automation and process engineers, so LAPP Express offers real-time stock checking of all products, right down to the individual drum sizes that is in stock. The company offers cut-to-length cable with no cutting charges from a huge stocked cable range with over 1000 different options to choose from in quick time to minimise downtime – in roughly 1-4 days.
Users can quickly find and buy what they need using the intuitive search and find functionalities, rich technical product data, real time stock availability and online and telephone technical support.
LAPP Express’s digital site features Express Find, a menu function that brings up the all the previous product purchases that a customer has made – when it last purchased, the pricing and the current stock availability. Compared to traditional search parameters, when reordering a repeat product, there would be a need to drill down through all the product hierarchies again, and there could end up being a different product than the one that is looked for. But with this search function, the user knows this is the identical product that he or she had last time, and allows for one-click reordering saving time.
In addition, engineers can live track their order status online. The website has a portal where they can clearly see all orders, all shipments, and all invoices related to those shipments. For any delivery, the customer is able to see what date it was shipped from LAPP Express’s warehouse, and there is a tracking link which lets the customer know where their goods are and the expected delivery date.
LAPP Express Australia
1800 931 559